Every baby is a miracle.
At Bebesweet, we believe every baby deserves the highest quality care. We are dedicated to providing premium baby products that prioritize comfort, safety, and love.
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FAQ
New to Bebesweet? Check out who we are and what we do.
What is Bebesweet?
Bebesweet is an online store offering premium Korean baby products, ranging from baby clothes, toys, skincare, feeding essentials, and more. Our products are sourced directly from Korea and shipped worldwide, bringing the best of Korean baby care to your doorstep.
Where do you ship from?
All our products are shipped directly from Korea. We work with trusted logistics partners to ensure fast and reliable delivery worldwide.
Do you ship internationally?
Yes! Our main goal is to share the premium baby products from Korea to World Wide mommies and babies! We offer international shipping to most countries. Shipping fees and delivery times may vary depending on your location.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the size/weight of your order. We offer competitive rates for international shipping and occasionally provide promotions for free shipping.
How long will it take for my order to arrive?
Shipping times vary depending on your location:
- Asia: 3-14 business days
- North America/Europe: 7-20 business days
- Other regions: 10-20 business days
Please note that delivery times are estimates and may vary depending on customs and other unforeseen factors.
How can I place an order?
Simply browse our online store, add the items you’d like to purchase to your cart, and proceed to checkout. You will need to enter your shipping information and select your preferred payment method to complete the order.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, etc.), PayPal, and other secure online payment options.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your package in real-time on the courier’s website.
Are there any customs duties or taxes?
Customs duties and taxes may apply depending on your country’s regulations. These fees are the responsibility of the customer and are not included in the shipping costs. Please check with your local customs office for more information.
Can I cancel or modify my order?
We process orders quickly to ensure fast delivery. If you need to cancel or modify your order, please contact us as soon as possible. If your order has already been shipped, it may not be possible to make changes as it is an international shipping.
What if I receive a damaged or defective product?
If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will assist you with a return, exchange, or refund.
Do you offer gift wrapping or gift messages?
Yes, we have Gift category and can include a personalized gift message with your order. Please feel free to leave us a message during checkout.
Do you have any special offers or discounts?
We occasionally offer special promotions, discounts, and seasonal sales. To stay updated, sign up for our newsletter or follow us on social media.
How can I contact Bebesweet customer service?
For any questions or issues, you can reach our customer service team via email at [support@bebesweet.com] or through our contact form on the website. We aim to respond to all inquiries within 24-48 hours.
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